Over 2 months and no feedback on an insurance claim

I had short term insurance with FNB, however after a lot of struggles and very lengthy delays during claims. FNB left me no choice other than to move to another insurer. Even today 31 December I have not had any feedback from a claim happening on 21 October.... Over 2 months and no feedback, even after several mails, calls and referral to the financial Ombudsman

Furthermore, when one of the FNB care consultants called me to enquire about the unsettled claim complaint. he said because i had paid for the month and then decided to cancel my insurance with FNB that they will refund the month's premium.... I also still did not receive this refund.