Outstanding Service after a mess

Hi There <br> <br> I recently app**** for a Smart TV with FNB and I was so excited to know that my TV would soon be on its way to my home after being quoted 10 working days until delivery. Upon a follow up call I did some days later I came to realise that my order was still on back order as there was confusion between the which TV set I had ordered. I was then quoted another 10 working days until the correct one would arrive. After much frustration as to when this TV would arrive. I then called the smart phone queries line and I went through to a gentleman named Joao Paulo Daniel, little did I know this was the beginning of great service and customer satisfaction guaranteed. I then relayed my situation to Joao, and my frustrations were quickly ironed out with a good attitude and constant follow up calls and emails from Joao, telling me exactly which departments to correspond with and following up with them on my behalf to the point I'm at now. Informed, relaxed and confident that my TV will soon make its way to my home stress free. So I'd like to commend Joao on his relentless efforts made to help remedy my query in a timeless manner and superb customer service. KEEP IT UP!!!!