Outstanding service

I visited this branch after I have been let down so many times by your FNB telephone banking and credit card ***** division. Laurinda managed to put a smile on my face which was full of tears and sadness. <br> To cut the story short, I went to this branch to make a follow up on a query that is currently taking ages to be resolved and no one bothers to communicate. Laurinda assisted me efficiently and even escalated the matter up for me. <br> <br> I want the Directors of FNB to know that Laurinda is an asset in the banking industry, after several times I have been given pathetic service., but this only one employee managed to keep my calm. I am still waiting for my money by the way FNB. I was shocked to be told that I cannot have a credit card replacement while my account is in arrears. Question is where do I pay it to when you can see that all my cards are cancelled because my money got ******? I shall await for answers