Outstanding service

On 14/04/2015 I realized that I had lost a data sim card that I usually make use of in an iPad which I purchased through FNB and assumed I would be able to perform a sim swap as per the usual protocol. I was however informed by Vodacom that they could not perform a sim swap on my ID because the sim was actually registered to FNB. I then contacted FNB to ask for assistance. I was very lucky to be connected to Kyle. I explained to him that I already bought a sim card and wouldn't like it very much to pay for another sim unnecessarily. He then took down the necessary details. Within one hour from our telephonic discussion I was back online. Since I changed over to FNB about three years ago I have heard many good things, mostly spread by them about themselves, but have not really experienced the level of service they constantly brag about - that is, UNTIL I met Kyle! He really should get a tap on the shoulder for his exemplary service, attention to detail and helpfulness. If all call centre agents were as helpful as Kyle the world would be a much happier place.