PL
Phindile L

1 reviews | Active since Mar 2018

07 Mar 2018, 17:32

Outstanding service

Today I was at FNB branch in PROTEA GARDENS and I was given an outstanding service by a tall, light in complexion guy by the name of Brighton, I forgot his surname. I was there to make an immediate withdrawal from my 32 days notice account. He advised me to open a transactional account that has a fixed saving pocket so that I can access my funds immediately without being penalized. He also assisted me to register for online banking and cellphone banking. He was very efficient and spontaneous. I sent less than 10 minutes with him but was impressed by his excellent service. I would like him to be rewarded for his outstanding service he renders to customers. I bank with Standard Bank but was very impressed by him. He's an asset to the business and he should be awarded as a service champion.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2018, 08:36
Official

Good Day,

I have received your compliment that you logged. Thank you so much for taking the time to compliment the service you received.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards,

Hello Peter Complaints Team

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