OUTSTANDING SERVICE

I had an issue as my account was frozen due to Fica Docs outstanding, But I was frustrated as I had submitted them already. I called on the 20th of July got through a guy who sounded half asleep and he told me just send a letter of which that didn't make sense to me, I then called again on the 21st and I was transferred to Grace oh what a Grace to be attended to such a professional and knows and understands customer Service. She deserves her Role she's an Asset to FNB . She kept me updated during the Process and made me feel at ease, As we all know it's pay day Tomorrow. <br> <br> Thank you so much Grace and wish you all the Best in future keep up the Great work Ethic!!!