Outstanding refund

****ty bank, i do not know how many times i have complained on this platform for FNB to assist me with my outstanding refund, R4124 was debited from my account on the 25th of February by a service provider i last spoke to in 2024 around September and banking details were changed from then, until i saw money going off my account i called the bank immediately and i was told told to dispute the transactions on the App, i did that and only one refund i got they wanted cancelation email as well as attempt to resolve i have sent them all of that and Edith Sibanyoni literally told me i will be assisted before close of business on Thursday, now all they do is create different complaint references as if i am being assisted. I want back my money so i can move to another bank this one cannot protect their clients from *****, how does money go out when there was no mandate i have approved 😡😡 i hate the fact that i must sit here without any feedback. I want my money