CA
Charlene A
1 reviews | Active since Feb 2019
14 Feb 2019, 21:15
Outstanding ***** case... Dissapointing
FNB motto is "how can we help you" but we've received no help at all from them. A on going ***** case trying to be resolved for almost three months... Our money is not safe with fnb. Money was transfered from me and my husbands account via online banking... An other account was even opened in my husbands name... But they just claim they investigating... No feedback is given to us unless we try and get hold of them first... They are so dissapointing... Since we opened that account weve been getting nothing but problems... This is what they do to their premium account holders.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
15 Feb 2019, 10:50Good day Charlene,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply15 Feb 2019, 10:50
Official
Good day Charlene,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
CA
Charlene A's updateReviewer Update
22 Feb 2019, 17:52The only response from fnb is... "we are still busy with investigations" we struggling to get our money back from fnb that they allowed to be ****** out of our premium account. We dont even have a bank card to use... But they are busy investigating for third month... It is a total dissapointment to what this has come to... They dont care of how many things we ran into arrears due to this ***** case being held up... I have never expected this kinf of treatment from fnb...
CA
Charlene A's update22 Feb 2019, 17:52
Reviewer Update
The only response from fnb is... "we are still busy with investigations" we struggling to get our money back from fnb that they allowed to be ****** out of our premium account. We dont even have a bank card to use... But they are busy investigating for third month... It is a total dissapointment to what this has come to... They dont care of how many things we ran into arrears due to this ***** case being held up... I have never expected this kinf of treatment from fnb...
CA
Charlene A's updateReviewer Update
22 Feb 2019, 17:56I have banked my whole life with fnb and this is their customer service... I will surely not reccomend anyone to fnb.... They do not care about our money!!! And they dont care the fact that people ***** your money out of your account... All the years been a loyal customer... Speaking highly about fnb... Well it ends here... They have proven me wrong more than enough
CA
Charlene A's update22 Feb 2019, 17:56
Reviewer Update
I have banked my whole life with fnb and this is their customer service... I will surely not reccomend anyone to fnb.... They do not care about our money!!! And they dont care the fact that people ***** your money out of your account... All the years been a loyal customer... Speaking highly about fnb... Well it ends here... They have proven me wrong more than enough