VB
Vivek B
1 reviews | Active since Jul 2011
16 Nov 2020, 11:00
Outstanding documents are required to comply with FICA - Unable to use Credit Card
Yesterday, At a restaurant, tried to use my credit card Transaction Denied x3
Phoned FNB, after waiting for 30min, they explained that i needed to submit my FICA documents
Related to https://businesstech.co.za/news/banking/448605/fnb-credit-card-customers-left-with-zero-balance-and-declined-payments-due-to-fica-glitch/
This morning i sent documents to - ***
Called *** Redirected to - *** - *** - ***
Eventually after the 10th redirect, i pleaded for someone to tell me what was going on
They told me that my KYC documents were not required and that Credit Card Division was fixing something in batches and the turn around time would be between 24-48 hours
At this point, i just am exhausted.
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Replies (1)VB
Vivek B's updateReviewer Update
19 Nov 2020, 16:20Hi
Regarding this comment, i was told that I needed to submit KYC detail before i go on holiday.
This was told to me by your call centre staff
Its been a week and no one has contacted me regarding this,
Regarding ***NF, i got an email stating that my issue was resolved, without asking me if the issue was resolved
No one has contacted me via my phone on any of this
So no, you have not assisted me. I'm still concerned about the KYC documents, i can provide you with a list of call centre call references which stated that i need to submit my documents.
And now, there is no confirmation to whether you have received my documents
I may have to open another credit card, just to protect against you locking my account again
Can someone contact me, with clear instruction and understanding of what the current situation is and what needs to be done?
Regarding this comment, i was told that I needed to submit KYC detail before i go on holiday.
This was told to me by your call centre staff
Its been a week and no one has contacted me regarding this,
Regarding ***NF, i got an email stating that my issue was resolved, without asking me if the issue was resolved
No one has contacted me via my phone on any of this
So no, you have not assisted me. I'm still concerned about the KYC documents, i can provide you with a list of call centre call references which stated that i need to submit my documents.
And now, there is no confirmation to whether you have received my documents
I may have to open another credit card, just to protect against you locking my account again
Can someone contact me, with clear instruction and understanding of what the current situation is and what needs to be done?
VB
Vivek B's update19 Nov 2020, 16:20
Reviewer Update
Hi
Regarding this comment, i was told that I needed to submit KYC detail before i go on holiday.
This was told to me by your call centre staff
Its been a week and no one has contacted me regarding this,
Regarding ***NF, i got an email stating that my issue was resolved, without asking me if the issue was resolved
No one has contacted me via my phone on any of this
So no, you have not assisted me. I'm still concerned about the KYC documents, i can provide you with a list of call centre call references which stated that i need to submit my documents.
And now, there is no confirmation to whether you have received my documents
I may have to open another credit card, just to protect against you locking my account again
Can someone contact me, with clear instruction and understanding of what the current situation is and what needs to be done?
Regarding this comment, i was told that I needed to submit KYC detail before i go on holiday.
This was told to me by your call centre staff
Its been a week and no one has contacted me regarding this,
Regarding ***NF, i got an email stating that my issue was resolved, without asking me if the issue was resolved
No one has contacted me via my phone on any of this
So no, you have not assisted me. I'm still concerned about the KYC documents, i can provide you with a list of call centre call references which stated that i need to submit my documents.
And now, there is no confirmation to whether you have received my documents
I may have to open another credit card, just to protect against you locking my account again
Can someone contact me, with clear instruction and understanding of what the current situation is and what needs to be done?