Outstanding Dispute - FNB & GP Rocky Service Station

<p>I have been back and forth between FNB Disputes Department and GP Rocky Service Station to try and get MY OWN MONEY back! GP Rocky says that although they have processed the transaction twice, the funds have only been released to them once and that FNB is "protecting" my money by not releasing the second transaction. However, my bank balance has been depleted and the amount clearly is no longer in my bank account. FNB required that I lodge a formal dispute, which I did, however now 2 weeks later I follow up and still my money has not been refunded. The consultant says I cannot speak to anyone, nor a supervisor in the department responsible for refunding my money, as they do not take calls. SERIOUSLY!!!!!!!!!! In this day and age I would have expected better service. Please STOP protecting my own money from ME and refund my funds!!!!!!!!!1</p>