1 reviews | Active since Jun 2015
Outstanding Dispute (6 Months)
Good day,
I have a Discovery Credit Card, Unfortunate FNB needs to manage this facility for them. I have a outstanding dispute since January. First Discovery tried helping me, but could not assist and refer me to FNB. After NUMEROUS calls/mails i found out Zuki from the Dispute team will contact me. Rene at Discovery provided me with the relevant information to contact her direct but for over two weeks she just doesn't not responds to my calls. I have never in my life received this bad service from a service provider. FNB is clearly not the image they pretend to be.
How long do i need to wait to get response of this outstanding dispute? I
Good Day Morne ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Morne ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***