Outstanding Client Service
<p>I had been struggling to complete my business registration application with FNB business Banking since 06/12/2016.</p> <p> </p> <p>Even after speaking to more than 10 people from the call centre to the escalations team, not one person actually took the time out to properly investigate and resolve what was ultimately a very simple issue.</p> <p> </p> <p>Until I received a call from Karabo Mayisa. She was patient during my frustrated outbursts, and kept every promise of feedback she made. I was ready to move my personal accounts over to a new bank, until she restored my faith in FNB.</p> <p> </p> <p>She is truly a star and deserves recognition. I truly wish the rest of the Business Banking department at FNB takes a page out of her book, because the service I received before Karabo was appalling. </p> <p> </p> <p>Well done Karabo!</p>
Good day Mr. darian-dunn
Thank you for your posting, please note that we have noted your compliment and are glad that you service matter has been resolved and we are further glad that the staff member in question has lived up to the service standard of "how can we help you". We have subsequently logged a compliment for the staff member in question with the following reference number: ***.
We thank you once again and kind regard.
Rahim Salamaan
FNB Hello Peter complaints Resolution
Good day Mr. darian-dunn
Thank you for your posting, please note that we have noted your compliment and are glad that you service matter has been resolved and we are further glad that the staff member in question has lived up to the service standard of "how can we help you". We have subsequently logged a compliment for the staff member in question with the following reference number: ***.
We thank you once again and kind regard.
Rahim Salamaan
FNB Hello Peter complaints Resolution