Outstanding CIPC document and bad service

I am extremely appauled with FNB's Business banking. I have opened two Business accounts with them and in two weeks have not received any documents from them as promised in order to activate my accounts . I have called them and am put on hold for two days and have now spent R100 airtime on unanswered and unhelpful calls.

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I find this revolting and utterly disappointing as FNB is sitting with my money but not delivering the service promised.