Outstanding Balance Assurance Plan still being deducted, WHY?????

<p>I cancelled my Outstanding Balance Assurance Plan of R8 a month on the 27 January 2016. I received an email afterwards that it was cancelled. Now two months and R16 later it is still being deducted???? This is ridiculous as a confirmation was emailed to me that the cancellation was done.</p> <p> </p> <p>R8 A MONTH STILL BEING DEDUCTED FROM MY CREDIT CARD ACCOUNT????. IF FNB IS GOING TO HAVE *****S/IDIOTS DOING THEIR ADMIN. THEN AT LEAST EDUCATE THEM ON HOW A CANCELLATION PROCESSS WORKS. ITS A BASIC KNOWLEDGE...4FS.</p>