1 reviews | Active since Nov 2015
Outstanding Authorisation
<p>A debit order amount of R1300 was taken off my fnb cheque account on 1 August to pay my fnb credit card. It is now 5 August and the money is still not available to use in my credit card as it is under outstanding authorisation. I phoned in on 3 August and was promised the funds will be available on 4 August. I phoned again on 4 August and was promised the funds would be available on 5 August... still no funds available. I will wait for FNBs response.</p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 985511
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 985511
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)