1 reviews | Active since Apr 2017
Outrageously overcharged bank fees
I have a business account with FNB and my bank charges are charged at R75 a month and average +- R400 a month. However, this month it all came to R992!! When querying it, I am told that when the transaction is processed by the merchant at a later stage, the funds are no longer available which puts the account in arrears. If this is the case, then why are the funds immediately deducted from my available balance? This cannot be correct as that would mean I spent double as much as I would have. Terrible service and ********** fees.
Good day Heidi Middleton,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Business Banking for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Heidi Middleton,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Business Banking for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
