MM
Melita M

1 reviews | Active since Jun 2017

26 Sept 2019, 09:20

Outrageous charges on Outrageous debit order revesals.

Good day

My ID no. *** My debit orders went through as per below, at 03:23 FNB :-) R177.38 paid from cheq a/c..715256 @ Eft. Avail R9329. Ref.Fnblife Fl00xh35. 26Sep 00:00 • FNB :-) R90.00 paid from cheq a/c..715256 @ Eft. Avail R9329. Ref.Fnb Insure ***. 26Sep 00:00 • FNB :-) R215.72 paid from cheq a/c..715256 @ Eft. Avail R9329. Ref.Liblife 25sep5955. 26Sep 00:00 • FNB :-) R263.99 paid from cheq a/c..715256 @ Eft. Avail R9329. Ref.Cell C Sp ***. 26Sep 00:00 • FNB :-) R181.75 paid from cheq a/c..715256 @ Eft. Avail R9329. Ref.Hollardpfs-***. 26Sep 00:00 • FNB :-) R193.75 paid from cheq a/c..715256 @ Eft. Avail R9329. Ref.Hollardpfs-***. 26Sep 00:00 • FNB :-) R1765.75 paid from cheq a/c..715256 @ Eft. Avail R9329. Ref.Bon Subs ***. 26Sep 00:00 • FNB :-) R614.00 paid from cheq a/c..715256 @ Eft. Avail R9329. Ref.M-choice M-choice10. 26Sep 00:00

and at 06:44 all these debit order were reversed and i was charged 100 for each debit order which amount to about 800 charges, i have been banking with FNB for more than 20 years and this is what they do to me based on a "system" that works in a specific way please i expect and deserve better service from FNB, your slogan is "HOW CAN WE HELP YOU" but when it comes to the real help i get ****** of the little income i receive rather than my bank being actually there for me this unpaid transactions on my bank to reflect negatively on my profile as a consumer.

Regards, Melita Masenya.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Sept 2019, 10:07
Official
Good Day Melita Masenya
  
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.

Ref: ***

Regards,
Hello Peter Team
Tel number: ***

MM
Melita M's update04 Oct 2019, 10:53
Reviewer Update
Good day

My query is still not resolved.

Your urgent assistance will be appreciated in this matter.

Regards,
Melita Masenya.