OUT OF SERVICE(FNB)

<p> Two weeks ago i was using one of the FNB ATM's at the Boulders branch in Midrand to withraw money with my SASSA card and the processing was taking longer than usual. It was when the machine instructed me to take out my card and suddenly was "OUT OF ORDER" without disepensing my money. i quickly checked on the next ATM and it appeared that the money was not there i was stunned in disbelief as a slip came out saying i should consult with the bank for assistance. I explained what just happened to one of the consultants and they said i should relax and take a seat,the manager should be able to help. I WAITED for almost an hour for "assistance" only to be told the bank should reverse the money automatically in 30minutes,of which had passed by already. I was then asked to go and check if it was back in my account and it WAS NOT. They then told me they need a bank statement from SASSA they cant do anything,i was losing my mind in panic and they were as calm as cucumber. i went to get the statement and the SASSA Statement only shows that issueing of grant money,they are not relaible for showing how much is withdrawn on the account and all. So i went back to the manager and told him that while showing him the statement. he then refferd me to another consultant who told me i should wait for 7 days atleast "maybe" the money will be reversed if they are notified of the same amount being left on the machine i was using by the bank and she took my details and the slip..she took the original and made a copy for me. I came back 7days later and was told the bank showed that the money was reversed back into my account on the same day the incident happened immidiately when the service was back on,i told her but we checked more than an hour and a half after it happened with another consultant and there was no money reversed,she then said we should check again and we did...STILL no money. </p> <p>That is when i asked if ithey could look through the CCTV footage to see exactly what happened. she told me they dont have any camera's and THEY CANT HELP ME. </p>