Out of patience

Pains me to do this but i just have no choice i am a massive Fnb fan and to be honest this is the 1st time iv been let down! But i have been trying to downgrade my fnb private clients credit card down to a premier credit card since april! Long story short i have spoken to 2 people already who have already said that they will get that person to call me 1st thing in the morning that was early last week.. My issue is i get no benefits because my cards are not the same, i am paying who knows how much because the one is a private banker credit and the other is a premier cheque. So if someone could please just contact me and tell me what is going on and will it be resolved do i get reimbursed? Do i have to close the account and open one somewhere else i just need an answer please? My reference from my call was: RD ********** 42732 The guy i spoke to was very helpful but have not heard a word since then. If i have to be called please let it be between 12-1