Our time must be respected.

Item: FNB (First National Bank)
Rating: 1
Author: Inga M

Good day.

It is with great disappointment of the poor service of First National Bank in Pretoria CBD(Church street). The branch is under staffed and yet they have a large number of customers, but there's no effort made by the management to help the one teller who's dealing with the large number. Earlier today I went to pay using their tellers in the bank and the receipt I received as I make my way to the bank it stated my queuing estimated time but yet I queued for over 30 minutes from their estimated time.

Please assist.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

26 Jul 2019, 15:05

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is | ***NF

Regards

Hello Peter Complaints Team

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FNB (First National Bank)'s reply26 Jul 2019, 15:05

Official