1 reviews | Active since Jun 2018
Our system has identified a user corresponding to the ID number you supp****
I tried to order a limited function card but I got an error message online "Our system has identified a user corresponding to the ID number you supp****. However, the surname does not match.... If you select Continue, we will contact the person you are assigning a permission to for verification"
Neither myself or the user has heard back from FNB and when I tried to email ********** the email bounced back.
Please can you advise on how I can get this card ordered asap...
Thanks...
Good Day Bruce Lewin ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to Business Banking and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Bruce Lewin ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to Business Banking and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***