Our money is not safe with you!

I had money go off my card on Saturday just after midnight. I was sleeping with all cards in my bag. On waking up Sunday morning I called FNB and was told an investigation has been logged and they will update. Now the money was still reserved. A week later still nothing from FNB and the money has now gone through. I am expecting funds from an investment and as soon as they come in they will deduct that money the ****s took. How is that fair? But even that I'm not so sure because now the investment account does not show the withdrawal on the transactions and the balance is back to where it was before I put in the notice to withdraw.

On calling FNB I got no help as the consultant was not getting any of my 'approvals' from the app. Yet they were going through on my side.

Please sort this mess out.