SC
Sue C
1 reviews | Active since Nov 2019
15 Oct 2024, 23:49
Otrocious customer service
I've been banking with FNB for more than 20 years and even though my face-to-face interaction with them have been above average, their email assistance is atrocious. I relocated to another country 5 years ago - but still kept my account in S.A. open. For the 1st 2 years, I received my bank statements, but for the past 3 years, I've not received anything. The fact that I still receive "**** alert" emails along with regular updates, as well as "account overdrawn by X amount" indicates that they still have my email address and yet, 20 emails later, I have yet to receive a bank statement
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Replies (2)SC
Sue C's updateReviewer Update
16 Oct 2024, 20:47Thank you for your prompt response, Mr. David Bowker. We're not out of the woods yet, but I am much more at ease that someone is assisting me. Much appreciated.
SC
Sue C's update16 Oct 2024, 20:47
Reviewer Update
Thank you for your prompt response, Mr. David Bowker. We're not out of the woods yet, but I am much more at ease that someone is assisting me. Much appreciated.
SC
Sue C's updateReviewer Update
18 Oct 2024, 15:57I want to give a HUGE shout-out to Mr. David Bowker from the FNB Technical team. Not only did he assist me in successfully reconnecting my access to my South African FNB online banking again, but he did so in an exceptionally helpful and professional manner. Much appreciated David!
SC
Sue C's update18 Oct 2024, 15:57
Reviewer Update
I want to give a HUGE shout-out to Mr. David Bowker from the FNB Technical team. Not only did he assist me in successfully reconnecting my access to my South African FNB online banking again, but he did so in an exceptionally helpful and professional manner. Much appreciated David!