OTPS GOES TO AN OLD NUMBER CANNOT ACTIVATE NEW CARD

I used to bank with FNB along time ago had the app and an old number. Long story short I opened an account again with them last Friday, card was delivered today,I could not verify the app or activate my card as the otp goes to the number I had along time ago.

Called FNB PREMIER BANKERS explained the situation and they said just go to ATM POP CARD IN enter pin that was in envelope and change otp.

Did that and guess what??? Card not activated!!!!!

Called again spent over 40 minutes plus on the calls, were they insisted they do not deal with card activations and I need to speak to online to update otp details so I can activate my card.

Got through to ELANA from online who mentioned the premier bankers should have activated the card as I got no access to otps to activate it. Call was then transferred back to premier bankers were they dropped my call.

Called again later at night and they mentioned they could not assist me, only online can as they can see only one profile with one cell number with my ID NUMBER, But the app is telling me it's sending it to ancient number of mine!!!!

Looks like NEDBANK OR STANDARD Bank will be getting a new client tomorrow......