iP
ishaq P
1 reviews | Active since Feb 2016
23 Feb 2016, 12:35
OTP that comes 15 min later
I am trying to make a simple payment to have my goods transported from the Western Cape <br> <br> These OTP arrive on my phone 15min after requesting them. When they arrive, they all arrive in a batch. i have now received 15 OTP's 30 min later. None of them work. why. because the new OTP's are still in a queue, yet to come to me. <br> <br> And now my profile is locked. i cannot access my online banking. My card is at home and our entire business is at a stand still. All because of an inefficient system.<br> <br> And i am still receiving OTP's 1 hour later.<br> <br> This is Damn Ridiculous
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
23 Feb 2016, 13:10Hello ishaq.packery,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 874486.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 874486.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply23 Feb 2016, 13:10
Official
Hello ishaq.packery,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 874486.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 874486.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
