NX
Net X

1 reviews | Active since Jan 2013

26 Nov 2016, 07:23

OTP Pins

<p>I have complained about this numerous times!! The online banking is really shocking!! I needed to make an urgent payment this morning, and once again, asked my OTP pin to be sent to me about 5 times!! Still now 15 minutes later.....nothing!! If you guys can fix your system, you are going to lose a lot of clients. I cannot keep telling people that they have to wait for payment because FNB is offine again. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Nov 2016, 09:56
Official

Good day Ms. Dinette

Thank you for bringing your service experience to our attention regarding your OTP matter. Kindly note that we have logged a high priority complaint regarding this matter with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

(W): ***

E-mail: ***