OTP on Banking App not working
Your stupid app does not work. For 3 days I have been trying to make an EFT payment. Every time, the website tells me to check my banking app for the OTP, and I get a nitification on my android phone, saying I am trying to make a payment. But whenever I open the message, it loads the home page of the app, with NO messages or OTP whatsoever.
Usability is a big issue - if I cannot USE your bank anymore to make payments, I will simply move all my money and business to Capitec Bank. At least their stuff works.
Pathetic user experience!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)