1 reviews | Active since Jul 2011
OTP Number Change
<p>I am relocating to another country. I have been to 2 different FNB branches on 3 occasions, to notify that I need to change my OTP from my South Africa number to my email address, as I will loose my SA number. Lynnwood and Olympus, Pretoria. After all 3 requests, still all OTP goes to my SA number! This is week 3 and I am emigrating tomorrow. Still all transactions, OTP goes to my SA number - who will belong to another member in my company. This is unacceptable. How can I get better service and confirmation that my personal details and ability to transact will go to my email and not the nullified cell number in SA??</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)