jS
justin S
1 reviews | Active since Nov 2013
23 Feb 2015, 18:35
OTP NOT SECURE
***...This afternoon i get a OTP and then moments later a R15 700 Comair flight booking. Obviously i panic and call bank - as i didnt book a flight and was not on internet banking. i had to close account and wait 7-10 days for a card, that i use every single day. and then wait 10 days for an enquiry/envostigation...<br> Three things: <br> 1. How does someone book with a OTP that only comes to my cellphone? secure...Not<br> 2. How secure is FNB with my money? <br> 3. Surely FNB can see where the transaction took place?<br> <br> absolutely disgusted and considering moving banks - FNB cannot secure my funds that they have
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Replies (1)FNB (First National Bank)'s replyOfficial
24 Feb 2015, 08:38Hello justin13,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 630497.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 630497.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply24 Feb 2015, 08:38
Official
Hello justin13,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 630497.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 630497.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
