FS
Fazlin S
1 reviews | Active since Sept 2010
14 Jan 2019, 10:33
OTP issues
FNB "How can we make your life harder"
After trying to get through to the correct people to change my otp I got through to fnb online banking. Was told my otp will me changed to my current number within 24 hours After 48 hours I sent them a message only to be told I should call again. Note that I'm overseas and calling is expensive besides be an annoying and painful experience. I tried calling again to be cut off each time.
I want to pay my car license and don't understand why I need an otp. If a hacker pays my car licence I would be grateful. FNB you are not making it harder for the hacker but for your clients!
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Replies (1)
FNB (First National Bank)'s replyOfficial
14 Jan 2019, 12:07Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Jan 2019, 12:07
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)