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Rupert O

1 reviews | Active since Sept 2010

25 Apr 2024, 12:04

OTP codes still not being sent on a timely fasion.

FNB is to this day, still making it next to impossible to do ANY transaction that involves OTP codes via sms, to the point where I cant even do the FNB transactions on their own websites, and I am still not getting all my incontact sms messages via SMS. Been over 2 hours now where I was waiting for OTP codes to do an online transaction, and been requesting 11 codes to be resent so far.

To top all that off, TYME bank, Standard Bank, and Capitec can accomplish that seemingly difficult and impossible task of slow sending sms messages within 20 seconds, and yes I timed them all. But FNB is completely lost to the point they cant even bother to send them anymore, and they have the HIGHEST service fees for ALL the banks. For ALL their transactions.

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Replies (3)
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Rupert O's update25 Apr 2024, 14:36
Reviewer Update
Instead of helping me, the consultant that did call made my life even more difficult. And instead of ADDing a new browser, he REMOVED the ONLY WORKING trusted browser from my profile. Now I cannot receive OTP codes via email again, when requested from FNB when I am logged in, and I am STILL unable to get my OTP codes via SMS, when I was assured it would come through.
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Rupert O's update25 Apr 2024, 19:07
Reviewer Update
19:07, and still no OTP codes, despite numerous requests since the morning.

Capitec payment: Online transaction made, OTP code sent 7 seconds later, and the transaction was sucessfull.

Who is the better bank now, cause it IS NOT FNB!
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Rupert O's update26 Apr 2024, 13:38
Reviewer Update
Day 2, made two attempts to get OPT codes, and still nothing.