AP
Akash P
1 reviews | Active since Dec 2013
03 Apr 2019, 18:34
OTP and inContact sent to wrong number
I wanted to update my inContact and OTP number to where my SMSes go through so I did update it online and also via the ATM. I am still getting the SMSes on my old number. It is quiet fustrating because when you conatact FNB they tell you it has been upadated and you will get the notifications via the APP so if you don't get the SMS it's ok as long as you get the notification on your phone via the banking APP. If I am not at home and I do not have mobile data how do I get notified? I will get the SMS via my old number which I changed for a reason. Is it so hard for FNB to send the SMS to the right number. I expected more from FNB
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Apr 2019, 08:41Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Apr 2019, 08:41
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
AP
Akash P's updateReviewer Update
26 Jul 2019, 05:34I have been told by numerous FNB rep's and store consultants that my OTP and imContact numbers have been updated for all my bank accounts ie. My Credit card and Cheque card. It really becomes frustrating when I had to take time off from work when the issue could be resolved in 5 minutes. I continuously have to always have both sim cards on to receive OTP's and inContact. Really disappointed
AP
Akash P's update26 Jul 2019, 05:34
Reviewer Update
I have been told by numerous FNB rep's and store consultants that my OTP and imContact numbers have been updated for all my bank accounts ie. My Credit card and Cheque card. It really becomes frustrating when I had to take time off from work when the issue could be resolved in 5 minutes. I continuously have to always have both sim cards on to receive OTP's and inContact. Really disappointed