lH
leshan H

1 reviews | Active since Dec 2012

03 May 2017, 11:58

original question and Complaints go unanswered

<p>had an issue with in contact - correction STILL have an issue with in contact. No one phones to resolve. Ask original call operator I made complaint to (Curtis) who keeps me on hold for over 10 minutes - suspect he wants me to hang up so he does not have to deal with me. Then write complaint on both FNB website and email ********** and still no response ( this is already a day later - original complaint was on the 24th April). Maybe their free telephone minutes have run out??? Either that or they just hope you eventually give up!</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2017, 12:22
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

***

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

lH
leshan H's update04 May 2017, 11:26
Reviewer Update

Thanks Daffnie

Situation is still unresolved and again no contact whatsoever from anyone at FNB. I now have 4 different reference numbers and NOT ONE has been responded to. Would you recommend that I delete these accounts and start again?

FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2017, 15:32
Official

Good Day

I do apologize I have escalated this again for urgent attention.

You will receive feedback Soon.

Apologise once again and I can understand the frustration around this.

Regards,

Daffnie