1 reviews | Active since Dec 2012
original question and Complaints go unanswered
<p>had an issue with in contact - correction STILL have an issue with in contact. No one phones to resolve. Ask original call operator I made complaint to (Curtis) who keeps me on hold for over 10 minutes - suspect he wants me to hang up so he does not have to deal with me. Then write complaint on both FNB website and email ********** and still no response ( this is already a day later - original complaint was on the 24th April). Maybe their free telephone minutes have run out??? Either that or they just hope you eventually give up!</p>
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
***
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
***
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Thanks Daffnie
Situation is still unresolved and again no contact whatsoever from anyone at FNB. I now have 4 different reference numbers and NOT ONE has been responded to. Would you recommend that I delete these accounts and start again?
Thanks Daffnie
Situation is still unresolved and again no contact whatsoever from anyone at FNB. I now have 4 different reference numbers and NOT ONE has been responded to. Would you recommend that I delete these accounts and start again?
Good Day
I do apologize I have escalated this again for urgent attention.
You will receive feedback Soon.
Apologise once again and I can understand the frustration around this.
Regards,
Daffnie
Good Day
I do apologize I have escalated this again for urgent attention.
You will receive feedback Soon.
Apologise once again and I can understand the frustration around this.
Regards,
Daffnie
