Orders on the eBucks shop not delivered

I have phoned and phoned again to follow up on the delivery of my electronics which I bought on the eBucks shop.

Every time I am told it can take up to 6 business days. The fact of the matter is, I placed my order on 11 January before 6:00 AM. Thus, I consider this the first business day. Therefore it should have been delivered by 18 January 2018. Up to now, no delivery!

As per the website, the expected delivery date should have been 16 January. Dawn Wing couriers phoned me on 17 January and asked whether I received my package, at which point I told them I have not. They told me they would get back to me and have yet to do so.

When I phoned them back to follow up they told me I needed a waybill number. When I phoned eBucks to get the waybill number, they said their supplier hasn't handed over the package to the couriers. Why all the inconsistency (why would Dawn Wing want to find out if I received my package if the supplier hasn't handed it over)?

On top of it all, it appears the goods which are purchased on the eBucks shop website, is not really provided by FNB / eBucks but rather unreliable 3rd party suppliers. These 3rd party suppliers' system is not integrated with those of FNB, making the follow-up process one which is extremely unbearable.

I am a very loyal FNB customer, but I am putting it out there, IF I DO NOT RECEIVE MY ELECTRONICS within 24 hours I will post bad ratings on every social media page possible, and will consistently do so to lower your average ratings.