1 reviews | Active since Nov 2016
Ordering Cards
<p>I tried cancelling a card and in the process made my account limited functions account. FNB told me that we will phone you within 48 hours which never happened. I can t understand why we can't order cards on line and get it delivered to the branch. You don't cater for contractors at all. Now I must either wait the whole day for your courier service to deliver because they can't give me a delivery time or I need to come and sit in your branch for two hours to sort this out. For limited functions I need to stop my business for a whole morning to bring my guys in to register as users on the account.If we don't work we don't get paid unlike FNB doing nothing to help their clients and still taking money for bank charges</p> <p> </p> <p>My account wasn't sorted out within 48 hours like you said. I had to phone you to find out what is going on five working days later excluding Saturday last week. But you are taking bank charges every month for doing nothing. Not even your branch manager phoned me back. I had to phone him several hours later to find out that he can't get hold of your on line department.</p> <p> </p> <p>The previous time your courier service said they will be there before 10h00 and they only pitched at 14h30!!!!!! THANK YOU FNB. And I don't think anything will come from this because you guys don't care.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
This is now the last straw. My technician phoned me at 5h30 and said the temporary card was declined, he wanted to put in petrol. I can't transfer money into his account because my whole account is frozen. Why did I spend 3 hours in your branch on Saturday?????? I still don't have any cards it is now a week and a half. I got a call from FNB and a e-mail confirming that the cards has been ordered but now I wonder if this has been done. I went into the branch on a few occasions to change my address which took a few hours to do. My bussiness address is now 1215 Reyneke Street, 104 Odendaal Street. This is two addresses I lived at many years ago now it is one address according to FNB. Catch a wake up guys. We pay you for a service so we want service, nothing more nothing less!!!!!!!!!!
This is now the last straw. My technician phoned me at 5h30 and said the temporary card was declined, he wanted to put in petrol. I can't transfer money into his account because my whole account is frozen. Why did I spend 3 hours in your branch on Saturday?????? I still don't have any cards it is now a week and a half. I got a call from FNB and a e-mail confirming that the cards has been ordered but now I wonder if this has been done. I went into the branch on a few occasions to change my address which took a few hours to do. My bussiness address is now 1215 Reyneke Street, 104 Odendaal Street. This is two addresses I lived at many years ago now it is one address according to FNB. Catch a wake up guys. We pay you for a service so we want service, nothing more nothing less!!!!!!!!!!