AF
Amanda F
1 reviews | Active since Nov 2009
23 Mar 2021, 16:34
Ordering a new Premier Credit Card after ***** cancellation
Had to log a ***** case for a strange amount on my card. The process was handled really efficiently but then when it comes to ordering a credit card --> that is the problem. Call centre agent says it's been done and takes my address to send the new card. SMS sent to say it hasn't been done. Called to confirm - there is no request for new credit card. Online Banking doesn't allow me to request a new credit card. I can't get hold of Premier Banking Call Centre to get this done ... called twice. I'm wondering ... what is really happening here ? Can I get this resolved quickly please ?
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Amanda F's updateReviewer Update
23 Mar 2021, 16:40Just had a look on my online card profile and notice that my current credit card is still active. Why am I being told by the ***** Call Centre Agent that my card has been cancelled ... but it actually isn't. Why am I being told by the ***** Call Centre Agent that a new card has been ordered ... but it actually hasn't.
What exactly is the point of having a ***** Unit that doesn't tell the truth ?
What exactly is the point of having a ***** Unit that doesn't tell the truth ?
AF
Amanda F's update23 Mar 2021, 16:40
Reviewer Update
Just had a look on my online card profile and notice that my current credit card is still active. Why am I being told by the ***** Call Centre Agent that my card has been cancelled ... but it actually isn't. Why am I being told by the ***** Call Centre Agent that a new card has been ordered ... but it actually hasn't.
What exactly is the point of having a ***** Unit that doesn't tell the truth ?
What exactly is the point of having a ***** Unit that doesn't tell the truth ?