Ordered a card in November

I am so dissatisfied with your service,since I ordered a credit card in November I haven’t received it despite calling a couple of times to ask for it to be sent to a branch. My card has been with a third party for more than 3 months and you just don’t care that they might commit ***** on my account.send my card to Forest hill and make sure that you don’t charge me a fee of R100 as I have sent takealot a couple of emails to deliver my card and they haven’t made any effort and I have spoken to a consultant that promised to deliver my card last month and speak to the relationship manager to reverse the charge.