Order not delivered nor has any tracking references

Order ********** 5

I placed an order via app on the 23rd April 2019. Expected date of delivery was 29 April 2019 and there is no tracking update on the parcel

i called the contact center on the 29th April 2019 and spoke to Moserwa and still havent received an update.

i sent an email to info and get a response that is normally takes 6/7 working days yet i was given a expected date

Reason i am disappointed is that i paid R148 for delivery and yet the service is still pathetic

other providers give you an update if there is a delay and still offer free delivery.

coming from a huge organisation like FNB , this is absolutely ridiculous to say the least.