Order a card pay bank charges but card not active

In march 2015 we order a bank card on small business account Shamroc Body Corporate to date the card have not been activated but FNB take bank charges. I F CC Momberg id *** have spend more than R400 on telephone cost to have the card activated been to Braamfontein and Carlwald branches without success I have lost the paper with the various reference numbers that the bank would phone me back to date but my oh my they will debit the account with bank charges. Requested the card to be cancelled and the bank charges reversed no response I cannot do that. Now we consider legal and a report to the police for thaft as FNB is *****ing money for no service