***** - or simply complacency - Omission is worse than Commission.

In July 2024 I reach out to FNB client division regarding a payment that I needed to make. I ask if they know of the recipient. FNB writes back and says that it is not their problem, I must verify the recipient. I make payment, and put a 24hr hold on the payment. I then notice that the recipient is a legitimate company but the individuals working within the company are trying to de***** me or money. The company name is EASYCHOICEMOTORS so stay far away from this place. Either way, early August I try and put through the FND ***** request, open a SAPS case. I get sent from one department of FNB to the next, nobody wanting to help me, saying that it is *****, it is not *****, so really everyone just passing the case on to the next person. This goes on for close to 2 weeks. Eventually someone says they will "investigate". August ends, NO feedback. September comes and goes and when I request feedback all I get told is that they are investigating. September ends, NOTHING, simply they are investigating the matter. October comes along and still get told they are investigating the matter. Just sad that their standard answers provide no help and had they immediately responded, they could easily have reversed the transaction but the fact that we are now 3 months later, NOTHING will be done which makes me think that the problem is the bank - ***** is happening from within, they know about it, and that is why they do not want to do anything about the problem.