Optional Debt Protection activated without permission and then not reversed as per request

<p>On 25 April 2017 FNB charged my account R94.81 for "OPT DEBT PROTECTION ".</p> <p>I am not aware that I ever requested this "service".</p> <p> </p> <p>On Thursday 04/05/2016 I've called FNB's premium customer services (16:06) to enquire about this.</p> <p>I was informed that this is debt protection and that a request will be processed to cancel+reverse this.</p> <p> </p> <p>It is now more than a week later and I do not see any reversal of this on my account I have also not received any acknowledgement that this "services" as correctly been cancelled.</p> <p> </p> <p> </p>