Opting "NEW" but already doubting the "SERVICE"

I’m very disappointed in FNB and the process in opening an Cheque account. FNB has this very impressive advertising campaign stating that all is swift and painless. This has been the opposite of swift and a real pain to say the least. I’ve requested to switch for my current bank to FNB as well as considered to transfer my home loan from same financial institute to FNB, but after this experience, maybe I’m better off at my current financial institute, which is a pity as I’ve only heard good things and only ready good reviews. I’ve done my online application on Monday / Tuesday and after following up from my side, because I’ve received no communication they are asking me about a Business Account and promise to redirect me to the correct department, and I’m still waiting for this department to contact me. My initial application reference is: CCIO38VZ hopefully this will spark some initiative in assisting clients.