DR
Daniel R
1 reviews | Active since Oct 2019
28 Sept 2021, 09:28
opt in debt protection IMPOSSIBLE
Got a message in app about activating 'shortfall protection on your FNB revolving facility'. The message then lists steps to take on the app. These steps are not available. The message then tells me to contact premier banking for assistance. I called and was forwarded to almost 10 different departments, NO ONE knows what is going on, everyone just forwards to another department. No one can tell me how i take up the offer and opt in as the message says i must. 30 minutes and the line cut.
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Daniel R's updateReviewer Update
28 Sept 2021, 13:19Got a call now, advised that debt protection and shortfall protection are different, the advisor doesnt know how the shortfall protection works and needs to escalate it. Does no one know how shortfall protection works? FNB sent me the message and told me to opt in, but NO ONE knows how i can opt in - its even on your site - OPT IN FOR SHORTFALL PROTECTION - but no one can assist me. So another pointless call with an advisor whos telling me its someone elses department.
DR
Daniel R's update28 Sept 2021, 13:19
Reviewer Update
Got a call now, advised that debt protection and shortfall protection are different, the advisor doesnt know how the shortfall protection works and needs to escalate it. Does no one know how shortfall protection works? FNB sent me the message and told me to opt in, but NO ONE knows how i can opt in - its even on your site - OPT IN FOR SHORTFALL PROTECTION - but no one can assist me. So another pointless call with an advisor whos telling me its someone elses department.