ML
Mitesh L
1 reviews | Active since Mar 2010
27 Jun 2015, 08:38
Opt debt protection without consent!
Since when does a banking institution have the right to add on optional products without a consumer's authorization? My cheque account has been debited with an optional debt protection fee ( 2 totally different amounts)for the past 2 months without my consent! If I required debt protection I would request it. I would like this matter resolved promptly as I have no problem changing my banking institution.
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Jun 2015, 09:15Hello mits1,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 711272.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 711272.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply27 Jun 2015, 09:15
Official
Hello mits1,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 711272.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 711272.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)