Operational Failure

Good day

I am a private client with FNB and I am extremely disappointed with the interaction I had from your home loan department especially from your representative Jolene, I attempted to obtain a pre-qualification for a home loan but I encountered the following issues.

1) Expenses have been duplicated and subsequently inflated impacting my disposable income. 2) Advised me that she could not provide a pre-qualifications certificate although my disposable income is in a positive balance at present. 3) This is my second interaction with her and I have now identified that this is a trend with all her interactions 4) If there was an issue with my credit report she made no effort to advise me how to correct it aswell lacking soft skills 5) Requested further information and didn't even bother replying back to me

Due to the above-mentioned issues I do not wish to be contacted by her, furthermore I have banked with FNB in excess of 15 years but this interaction had led me to contact to other financial institutions as it made me feel devalued as a client. My details will be noted below

Prinolin Manivasen

* Contact details

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Kind regards