OPERATING HOURS DURING LOCK DOWN, LONG QUES AND NO ONLINE ASSISTANCE POSSIBLE.

For years I have always recommended FNB to everyone for their excellent service. However, I have been blocked on my online profile and cannot reset it my passwords etc as I have lost my cheque card. First I phoned the help line on Friday that informed me to go the branch on Saturday, only to find out that no branch was open on Saturday. Yesterday I went to Centurion again only to find such a long Que that I could not enter before 15H30 closing time. I really do think that during COVID lock-down hours operating hours should be extended, also, I cannot understand that there is no means of assisting me without going to a branch. Currently there are a number of payments I cannot do as I have no means of doing them...