Opening of Business Account Delayed

New Business Account.

On the 11th of May 2021, I filled out an online form to open a Gold Business Account with FNB.

The same day I received a call from a consultant to confirm all the details; after the call I received an email thanking me for using the InContact Service.

After this I didn't receive any further communication or mandates for the Directors to complete. (Usually these documents are sent the same day to the client as I am currently a FNB client with a few business accounts already with FNB).

13 May I received a SMS that my business card is ready for collection.

On the 17th of May I called the business desk to inform them that I still haven't received any documents or mandates for the Directors to sign. I was advised that the matter would be escalated.

Today 19th of May I called the business desk again, to tell them the same thing. The agent advised that he can see it has been escalated but that the forms has still not been sent. He also escalated the matter.

At this point after being with FNB for over 5 Years it real just seems easier to print out all the FICA documents and open a business account at another bank in one day.