JO
JOANY O

1 reviews | Active since Dec 2015

15 Dec 2015, 13:06

OPENING OF BUSINESS ACCOUNT

MY DAUGHTER WENT IN TO FNB BANK THIS MORNING TO OPEN AN BUSINESS ACCOUNT. SHE DID HAVE AN APPOINTMENT. MY DAUGHTER WAS REFERRED AN CONSULTANT WHO ABRUPTLY TOLD HER AFTER SHE SAW THE REGISTRATION PAPERS THAT IT MUST BE ON A A4 PAGE WHICH IT WAS, MY DAUGHTER INFORMED THE CONSULTANT THAT IT WAS THE WAY THAT CIPRO HAS EMAILED IT THROUGH TO HER AFTER WHICH SHE TOLD MY DAUGHTER THAT SHE CANNOT HELP HER MY DAUGHTER JUST WANTS TO OPEN AN BUSINESS ACCOUNT IN ORDER FOR HER TO BE ABLE TO OPERATE BUT FNB IS NOT INTERESTED AT ALL TO ASSIST, WHY IS THAT? HER BUSINESS HAS BEEN LEGALLY REGISTERED AND SHE HAS ALL THE PROOF THAT IS WAS DONE. MAYBE THEY HAVE TOO MANY ACCOUNTS. A FORMAL COMPLAINT WILL BE GIVEN THROUGH TO FNB CEO IF NO EXPLANATION IS GIVEN, AND IF SHE IS NOT ASSISTED AS SOON AS POSSIBLE.. MY DAUGHTER IS VERY UPSET AND WOULD LIKE TO HAVE SOMEONE AT FNB IN THE BUSINESS SECTION OPEN HER BUSINESS ACCOUNT. I AM GIVING HER IDENTITY NUMBER AND CELLPHONE NUMBER TO BE CONTACTED AS SOON AS POSSIBLE

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Dec 2015, 13:24
Official
Hello MYCHILD,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 919793NF.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)