Opening of account

I went to open up accounts for my kids and I was so alermed by the state of service is provided to clients. no sence of urgency or respect to clients. I waited for 50 min to be serviced only two ladies working with a que of approximately 10-12 people. The other lady just kept on doing her admin work while chatting to the other laughing in front of us. This is bad and not respecting yourself and ones job I wasnt impressed at all. if this ishow the staff are conducting themselves in front of clients and they dont see anything wrong its bad they are degrading the reputation of the institution. Also the Internet station is almost in public so anyone walking in there while waiting can literally peep and see your accounts.