HC
Henk C

1 reviews | Active since Feb 2011

17 Jul 2015, 13:46

Opening FNB biz account takes longer than CIPC reg

Went into a branch to open a new business account and was told it had to be done online.<br> So forced to deal with an centralised impersonal automated system I did it online.<br> Got automated responses to submit documents which I did.<br> Got an automated response that I would have feedback in 3 days. <br> Called on day 4 to ask about my new account and was asked to submit the documents online again.<br> If your processes and systems don't work, don't channel your new business through it FNB!<br> Not in interested in how you can help me with technology that doesn't work.<br> Got my CIPC business registration back and still struggling to get a business account open with FNB!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jul 2015, 14:02
Official
Hello Henk101,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 723927.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)